Privacy Policy

Last Updated: 11 August 2026

Welcome to Hum Chale Kashmir (“we”, “us”, “our”, or “Hum Chale Kashmir”). We operate travel and tourism services in Kashmir, including hotel bookings, taxi and transportation services, tour packages, travel planning, sightseeing arrangements, and related travel assistance.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website, contact us, make an enquiry, or purchase or use our travel services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About Hum Chale Kashmir

Hum Chale Kashmir provides travel-related services in Kashmir, India, including:

Hotel and accommodation bookings
Taxi and transportation arrangements
Kashmir tour packages
Sightseeing and excursion arrangements
Travel consultation and itinerary planning
Airport and local transfers
Other travel-related services offered through our website or representatives

Our operations may involve working with hotels, taxi operators, transport providers, activity providers, payment providers, technology providers, and other travel partners.

2. Information We Collect

Depending on the service you request, we may collect the following information.

A. Personal Information

This may include:

Full name
Phone number
WhatsApp number
Email address
Country of residence
Address
Date of birth, where required for a booking
Gender, where required by a service provider
Contact details of other travellers provided by you

B. Travel Information

We may collect information necessary to arrange your travel, such as:

Travel dates
Number of travellers
Destination and places you wish to visit
Hotel preferences
Room requirements
Transportation requirements
Pickup and drop-off locations
Flight details
Arrival and departure information
Special travel requests
Dietary or accommodation preferences where relevant

C. Passport, Identification and Other Documents

For certain bookings or services, hotels, transport providers, government authorities, or other service providers may require identification documents.

Where necessary and legally permitted, we may collect information such as:

Passport details
Government-issued identification details
Visa-related information
Other documents required for a booking or travel service

We only request such information when it is reasonably necessary for providing or facilitating the requested service.

D. Payment and Billing Information

When you make a payment, we may receive information relating to the transaction, such as:

Amount paid
Transaction date
Payment status
Transaction/reference number
Billing information

Where payments are processed through a third-party payment gateway, your card, bank, UPI, or other payment credentials may be processed directly by that payment provider. We generally do not store complete card or banking credentials on our own servers.

E. Communications

When you contact us through our website, email, WhatsApp, telephone, social media, or other communication channels, we may retain information contained in those communications, including your enquiry and booking history.

F. Website and Technical Information

When you visit our website, certain information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Time spent on pages
Referring website
Date and time of visits
Website interaction information
Cookies and similar technologies

3. How We Collect Information

We may collect information:

Directly from you when you submit an enquiry
When you contact us by phone, WhatsApp or email
When you make a hotel, taxi, tour or other booking
When you make a payment
When you communicate with our travel consultants
Through forms on our website
Through cookies and analytics technologies
From hotels, taxi operators or other travel partners when necessary to fulfil your booking
From third-party booking or payment platforms where applicable

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests.
Prepare travel quotations and itineraries.
Arrange hotels and accommodation.
Arrange taxis and transportation.
Arrange tours, sightseeing and other travel services.
Process and confirm bookings.
Process payments and refunds.
Communicate with you about your booking.
Contact you regarding changes, delays, cancellations or other important travel information.
Provide customer support.
Verify information where reasonably necessary.
Prevent fraud, abuse or unauthorised activity.
Maintain business and financial records.
Improve our website and services.
Understand how visitors use our website.
Send promotional communications where permitted by applicable law and where appropriate consent has been obtained.
Comply with applicable laws, regulations, legal requests and governmental requirements.
Protect our rights, property, customers, employees and business.
Perform other activities reasonably necessary to provide the services you have requested.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

Your consent
The necessity to provide a service you have requested
The necessity to take steps at your request before providing a service
Compliance with legal or regulatory obligations
Legitimate business interests, where permitted by applicable law
Protection of legal rights and prevention of fraud or misuse

Where applicable law requires consent for a particular processing activity, we will seek consent before carrying out that activity.

6. Sharing Your Information

We do not sell your personal information as a business practice.

However, we may share relevant information with trusted third parties where necessary to provide our services.

These may include:

Hotels and Accommodation Providers

We may provide your name, contact details, travel dates, room requirements and other necessary information to the hotel or accommodation provider to complete your booking.

Taxi and Transportation Providers

We may provide relevant information such as your name, contact number, pickup/drop-off details, travel dates and transportation requirements to the transportation provider.

Other Travel Service Providers

Where you request a particular service, information may be shared with guides, activity providers, tour operators, restaurants, transport providers or other service partners as necessary.

Payment Providers

Payments may be processed through third-party payment gateways, banks, UPI providers or other financial service providers.

Technology and Service Providers

We may use third-party providers for:

Website hosting
Website security
Analytics
Email
Communication
Customer relationship management
Cloud storage
Booking systems
Technical support

These providers may process information on our behalf and are expected to use it only for authorised purposes.

Legal and Government Authorities

We may disclose information where required or permitted by law, including to:

Government authorities
Law enforcement agencies
Courts and tribunals
Regulatory authorities
Tax authorities
Other authorised public bodies

We may also disclose information when reasonably necessary to protect our legal rights or prevent fraud, security threats or other unlawful activity.

7. International Data Transfers

Because we serve travellers from India and other countries, some of our service providers or travel partners may operate outside your country of residence.

As a result, your personal information may be transferred to, stored in, or processed in another country.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are carried out in accordance with applicable privacy and data protection requirements.

By using our services, you acknowledge that such transfers may be necessary to provide your requested travel services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Make the website function properly
Remember preferences
Improve website performance
Understand website usage
Measure marketing effectiveness
Improve user experience
Detect security issues

We may use analytics and advertising technologies provided by third parties.

Depending on your location and applicable law, you may be able to accept, reject, or manage certain cookies through your browser or our cookie controls.

Disabling certain cookies may affect the functionality of parts of our website.

9. Analytics

We may use third-party analytics services to understand how visitors use our website.

These services may collect information such as device information, IP address, pages visited, traffic sources, and interaction data.

We use this information primarily for website performance, security, analytics and business improvement.

Where required by law, we will obtain appropriate consent before using non-essential analytics or tracking technologies.

10. Marketing Communications

Where permitted by applicable law, we may contact you about:

New travel packages
Kashmir travel offers
Hotel offers
Transportation services
Seasonal travel information
Other services that may be relevant to your previous enquiry or booking

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us.

Transactional and service-related communications, such as booking confirmations, payment information, cancellations and important travel updates, may still be sent when necessary.

11. WhatsApp and Telephone Communications

If you choose to communicate with us through WhatsApp or telephone, your communication may also be subject to the privacy policies and terms of the relevant communication provider.

We may use the information provided through these channels to respond to your enquiry, arrange services, maintain booking records and provide customer support.

You should avoid sending unnecessary sensitive information through ordinary messaging channels.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

However, no website, online transmission, electronic storage system or communication method can be guaranteed to be completely secure.

You acknowledge that transmission of information over the internet involves some level of risk.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The nature of the information
The type of service provided
Whether you have an active booking
Legal and accounting requirements
Dispute resolution requirements
Fraud prevention and security requirements
Our legitimate business needs

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

14. Your Privacy Rights

Depending on your country or applicable privacy law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Opt out of certain marketing communications
Request portability of certain information where applicable
Lodge a complaint with the appropriate privacy or data protection authority

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, please contact us using the details provided below.

15. India-Specific Privacy Rights

For users in India, we aim to process personal data in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules, regulations and amendments when they come into force or become applicable to our business.

Where applicable, you may have rights relating to access to information, correction, erasure, withdrawal of consent, grievance redressal and other rights provided under applicable Indian law.

If you have a privacy-related complaint or request, you may contact us using the contact details below.

We will handle requests in accordance with applicable Indian law and within applicable legal timeframes.

16. European Economic Area, United Kingdom and Other International Users

If you are located in a jurisdiction with additional data protection rights, including the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable privacy legislation, you may have additional rights under local law.

Where applicable, these may include rights to access, correction, deletion, restriction, objection, data portability and withdrawal of consent.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

17. Children’s Privacy

Our services are intended for adults and families travelling with children.

Our website is not intentionally designed to collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, including hotels, payment providers, social media platforms, travel partners and other services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

19. Travel Service Providers

When you book a hotel, taxi, tour, activity or other service through Hum Chale Kashmir, the relevant service may be provided by an independent third-party provider.

Those providers may have their own privacy policies and may collect or process information directly.

Information necessary to fulfil your booking may therefore be shared with the relevant provider.

20. Accuracy of Information

You are responsible for providing accurate and up-to-date information when making an enquiry or booking.

If you provide information relating to another traveller, you confirm that you are authorised to provide that information and, where required, have obtained the necessary permission or consent.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
Changes in technology
Changes in applicable laws
Changes in our business practices
Changes in privacy requirements

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a privacy-related complaint, please contact us.

Hum Chale Kashmir
Operations in Kashmir, India

Website: https://www.humchalekashmir.in
Email: chalo@humchalekashmir.in
Phone/WhatsApp: +919541978305
Business Address: GMD Plaza, Nowgam Srinagar Jammu and Kashmir India 190015.

For privacy-related requests, please include enough information for us to identify your request and respond appropriately.

23. Consent and Acknowledgement

By using our website, submitting an enquiry, requesting a quotation, making a booking, or otherwise providing personal information to Hum Chale Kashmir, you acknowledge that you have read this Privacy Policy.

Where applicable law requires explicit consent, we will obtain that consent separately.

Hum Chale Kashmir reserves the right to process personal information as reasonably necessary to provide the travel services requested by the customer and to comply with applicable legal obligations.