Last Updated: 11 August 2026

Welcome to Hum Chale Kashmir (“Hum Chale Kashmir”, “we”, “us”, or “our”).

These Terms of Use (“Terms”) govern your access to and use of our website, services, travel arrangements, bookings, enquiries, quotations and other services provided by Hum Chale Kashmir.

By accessing our website, submitting an enquiry, requesting a quotation, making a booking, making a payment, or using any service provided by us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Hum Chale Kashmir

Hum Chale Kashmir is a travel and tourism business operating in Kashmir, India.

We assist customers with travel-related services, including:

Hotel and accommodation bookings
Taxi and transportation services
Airport transfers
Kashmir tour packages
Sightseeing and excursions
Travel planning and itinerary assistance
Local travel assistance
Other travel-related services

Some services are provided directly by independent third-party suppliers, including hotels, taxi operators, transport companies, guides, activity providers and other travel partners.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Provide false, misleading or inaccurate information.
Attempt to gain unauthorised access to our website or systems.
Interfere with the security or operation of the website.
Copy, reproduce, modify or distribute our website content without permission.
Use automated systems, bots or scraping tools to collect website content without our written permission.
Use our website to harm, harass or impersonate another person or organisation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Travel Enquiries and Quotations

Information submitted through our website, WhatsApp, telephone, email or other communication channels may be treated as a travel enquiry.

A quotation provided by Hum Chale Kashmir is generally an estimate based on the information available at the time of quotation.

Unless specifically stated otherwise, a quotation does not guarantee availability or price until the booking has been confirmed and the required payment has been received.

Hotel rates, taxi rates, government charges, taxes, availability, transportation costs and other supplier prices may change before confirmation.

4. Booking Confirmation

A booking is considered confirmed only after:

The requested service has been confirmed by us or the relevant service provider; and
Any required advance payment has been received; and
A booking confirmation or other confirmation has been issued where applicable.

An enquiry, quotation, invoice or payment request should not automatically be considered confirmation unless we expressly confirm the booking.

5. Hotel Bookings

Hotels and accommodation may be provided by independent third-party properties.

Hotel details, room categories, facilities, photographs, descriptions, check-in times, check-out times and other information are provided based on information supplied by the relevant property or available to us.

Hotel policies may vary.

These may include:

Check-in and check-out requirements
Identification requirements
Security deposits
Extra-person charges
Child policies
Meal policies
Cancellation policies
Damage charges
Pet policies
Property-specific rules

The hotel’s own policies may apply to your stay.

Hum Chale Kashmir is not responsible for services or facilities that are unavailable due to circumstances outside our reasonable control, including maintenance, weather, power outages, operational issues or decisions made by the hotel.

Where reasonably possible, we will assist customers in communicating with the property to resolve issues.

6. Taxi and Transportation Services

Taxi and transportation services may be provided by independent local transportation operators.

Vehicle type, seating capacity, luggage capacity and availability may vary depending on the confirmed booking.

Customers must comply with applicable transportation rules and instructions provided by the driver, transport operator, local authorities and relevant tourism or taxi unions.

Certain sightseeing destinations in Kashmir may be subject to local transportation regulations, union requirements, permits or restrictions.

Where a local or union vehicle is mandatory for a particular destination, customers may be required to use that vehicle even if they have booked another vehicle for other portions of their journey.

Additional local transportation charges may apply where required.

7. Itineraries and Sightseeing

Travel itineraries provided by Hum Chale Kashmir are intended to assist customers in planning their journey.

Actual travel times and sightseeing schedules may vary due to:

Traffic
Weather
Road conditions
Snowfall
Landslides
Government restrictions
Local regulations
Security restrictions
Vehicle restrictions
Tourist crowds
Road closures
Delays
Natural events
Other circumstances beyond our reasonable control

We may recommend changes to an itinerary where reasonably necessary for safety, availability or operational reasons.

8. Travel Documents and Customer Responsibility

Customers are responsible for ensuring that they possess all documents required for their travel.

Depending on the traveller and destination, this may include:

Valid identification
Passport
Visa
Travel permits
Tickets
Booking confirmations
Government-required documents
Other documents required by airlines, hotels, authorities or service providers

Hum Chale Kashmir is not responsible for losses resulting from a customer’s failure to obtain or carry required documents.

International travellers are responsible for ensuring that they meet the entry, visa, immigration and travel requirements applicable to their nationality.

9. Customer Information

Customers must provide accurate information when making a booking.

This includes, where applicable:

Full names
Contact information
Travel dates
Number of travellers
Identification information
Arrival and departure details
Hotel requirements
Transportation requirements

Incorrect information may result in additional charges, booking problems or inability to provide the requested service.

Hum Chale Kashmir is not responsible for problems caused by inaccurate or incomplete information supplied by the customer.

10. Pricing

Prices displayed or quoted by us may include or exclude certain items depending on the specific quotation.

The quotation or booking confirmation should be checked carefully for inclusions and exclusions.

Unless expressly included, customers may be responsible for costs such as:

Entry tickets
Local sightseeing charges
Union taxi charges
Pony rides
Gondola tickets
Adventure activities
Personal expenses
Meals not specifically included
Tips and gratuities
Parking charges
Additional transportation
Government taxes or charges introduced after quotation
Any other service not expressly included in the booking

Prices may change before confirmation due to supplier price changes, taxes, government regulations, availability or other circumstances.

11. Payments

Payment terms will be communicated to the customer before or during booking.

Depending on the service, we may require:

Full payment
Partial advance payment
Deposit
Payment before arrival
Payment according to a specified schedule

A booking may not be confirmed until the required payment has been received.

Customers are responsible for ensuring that payment information is accurate.

Where payments are processed through third-party payment providers, those providers may have their own terms and conditions.

12. Taxes and Additional Charges

Applicable taxes, government charges, service charges or other mandatory fees may apply depending on the service.

Where such charges are known at the time of quotation, we will endeavour to communicate them to the customer.

If a government authority, hotel, transportation provider or other service provider introduces a mandatory charge after the quotation or booking, the customer may be required to pay the additional amount where applicable.

13. Cancellation and Refunds

Cancellation and refund conditions may vary depending on the service and supplier.

Hotel, taxi, tour and activity providers may have different cancellation policies.

The cancellation policy applicable to your booking will normally be communicated at the time of booking or included in your quotation, invoice or confirmation.

Some bookings may be:

Fully refundable
Partially refundable
Non-refundable
Refundable only before a specific deadline

Refunds, where applicable, may be subject to supplier policies, payment processing charges, bank charges, taxes, currency conversion costs and other applicable deductions.

Where a supplier has retained or charged an amount under its cancellation policy, Hum Chale Kashmir may be unable to refund that amount.

14. Cancellation by Hum Chale Kashmir or Service Providers

In exceptional circumstances, we or the relevant service provider may need to cancel, modify or replace a service.

Possible reasons may include:

Severe weather
Road closures
Natural disasters
Government restrictions
Security concerns
Strikes
Supplier operational issues
Vehicle breakdown
Hotel closure
Overbooking
Force majeure events
Other circumstances beyond reasonable control

Where reasonably possible, we will attempt to provide an alternative arrangement or assist the customer in obtaining an applicable refund or adjustment in accordance with the relevant supplier’s policy.

15. Changes to Bookings

Requests to change a confirmed booking may be subject to availability and additional charges.

Changes may include:

Travel dates
Hotel
Room category
Number of travellers
Vehicle type
Pickup or drop-off location
Sightseeing arrangements
Duration of stay

Any additional costs resulting from a customer-requested change may be payable by the customer.

16. Late Arrival, Missed Services and No-Shows

Customers should inform us as soon as possible about significant changes to their travel schedule.

If a customer:

Misses a pickup
Fails to arrive at the hotel
Arrives significantly later than the agreed time
Does not appear for a confirmed service
Fails to communicate a delay

the service provider may treat the booking as a no-show.

Refunds or compensation for missed services will depend on the applicable supplier’s policy.

17. Flight Delays and Travel Delays

Hum Chale Kashmir may assist customers with transportation and hotel arrangements following flight delays or cancellations where reasonably possible.

However, additional costs resulting from flight delays, cancellations, missed connections, road closures or other travel disruptions may be payable by the customer unless otherwise covered by the applicable supplier or travel insurance.

Customers are responsible for providing updated arrival information where possible.

18. Force Majeure

Hum Chale Kashmir shall not be liable for failure, delay, modification or interruption of services caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Earthquakes
Floods
Landslides
Heavy snowfall
Extreme weather
Pandemics or epidemics
War
Terrorism
Civil unrest
Strikes
Government actions
Road closures
Security restrictions
Political disturbances
Power or telecommunications failures
Transportation disruptions
Acts or failures of third-party suppliers
Other events that could not reasonably have been prevented or controlled

In such circumstances, we will make reasonable efforts to assist customers and find practical alternatives where possible.

19. Personal Belongings

Customers are responsible for their personal belongings, luggage, valuables, electronic devices, documents and money.

Hum Chale Kashmir and its service providers should not be considered insurers of customer belongings.

Customers should take reasonable precautions and obtain appropriate travel insurance where necessary.

20. Travel Insurance

We strongly recommend that customers obtain appropriate travel insurance before travelling.

Travel insurance may provide protection against circumstances such as:

Medical emergencies
Trip cancellation
Travel delays
Lost baggage
Theft
Personal accidents
Emergency transportation
Other travel-related risks

Hum Chale Kashmir does not provide insurance unless expressly stated otherwise.

21. Health, Safety and Medical Conditions

Customers are responsible for determining whether they are physically and medically able to participate in their chosen activities and travel arrangements.

Customers should inform us or the relevant service provider of any important requirements that may reasonably affect the safe provision of a service.

Certain activities, high-altitude destinations, trekking routes, weather conditions and road journeys may carry inherent risks.

Customers should follow instructions from local authorities, drivers, guides, hotels and activity providers.

Hum Chale Kashmir does not provide medical advice.

22. Third-Party Suppliers

Some services arranged through Hum Chale Kashmir are provided by independent third parties.

These may include:

Hotels
Guesthouses
Taxi operators
Drivers
Tour operators
Guides
Activity providers
Restaurants
Transportation companies
Other tourism service providers

We select and work with service providers based on available information and business relationships, but we do not control every aspect of their operations.

The third-party provider may have separate terms, policies and conditions that also apply to the service.

23. Our Role as a Travel Service Provider

Where a service is provided by an independent third party, Hum Chale Kashmir may act as an arranger, facilitator or booking intermediary.

We will make reasonable efforts to communicate accurate booking information and assist customers with their travel arrangements.

However, we cannot guarantee that every third-party service will always operate without interruption, delay, error or change.

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable law.

24. Complaints

If you experience a problem with a service, please contact Hum Chale Kashmir as soon as reasonably possible.

Where the issue relates to a hotel, taxi, driver or other third-party provider, we may need to communicate with the provider to investigate and resolve the matter.

Customers should, where practical, report problems during the trip rather than waiting until after the service has ended, as this may give us a better opportunity to resolve the issue.

25. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date.

However, information such as:

Hotel facilities
Prices
Availability
Road conditions
Travel times
Weather
Local regulations
Sightseeing availability
Transportation arrangements

may change.

We do not guarantee that every piece of website information will always be complete, current or error-free.

26. Images and Descriptions

Images displayed on our website may be used for illustrative purposes.

Actual hotel rooms, vehicles, landscapes, facilities or services may differ from photographs due to changes, seasonal conditions, renovations, availability or other circumstances.

Where a specific room, vehicle or facility is important to your booking, please confirm the relevant details with us before making payment.

27. Intellectual Property

Unless otherwise stated, the content on the Hum Chale Kashmir website, including:

Logos
Brand names
Text
Photographs
Graphics
Videos
Designs
Website layout
Original travel content

is owned by or licensed to Hum Chale Kashmir.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

28. User-Generated Content

If you submit photographs, reviews, testimonials, comments or other content to us, you confirm that:

You have the right to provide that content.
The content does not unlawfully infringe another person’s rights.
The content is not fraudulent, abusive or unlawful.

Where you provide content for publication or marketing purposes, you grant Hum Chale Kashmir permission to use that content for legitimate business and promotional purposes, subject to applicable law and any separate agreement with you.

29. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links may include hotels, payment providers, social media platforms, travel services and other websites.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Hum Chale Kashmir shall not be responsible for losses arising from circumstances outside our reasonable control or from the acts or omissions of independent third-party service providers.

This may include losses resulting from:

Flight cancellations or delays
Road closures
Weather conditions
Natural disasters
Government restrictions
Hotel operational issues
Taxi or transportation delays
Third-party service failures
Loss or theft of personal belongings
Customer-provided inaccurate information
Failure to carry required travel documents
Customer failure to comply with applicable laws or instructions
Events covered by force majeure

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

31. No Waiver of Mandatory Consumer Rights

Nothing in these Terms is intended to remove, restrict or waive any consumer, statutory, privacy or other legal right that cannot lawfully be excluded or waived under the laws applicable to you.

Where mandatory consumer protection laws provide you with rights greater than those stated in these Terms, those mandatory rights will continue to apply.

32. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information.

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

33. Age and Authority

By using our website or making a booking, you confirm that:

You have the legal capacity to enter into an agreement where required by applicable law; or
You are acting with the authority and permission of a parent, guardian or other authorised person where required.

If you make a booking on behalf of other travellers, you are responsible for ensuring that the information provided for those travellers is accurate.

34. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

Changes in our services
Changes in business practices
Changes in applicable law
Changes in technology
Changes in supplier arrangements

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

35. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, subject to any mandatory consumer protection or other applicable laws that may apply to customers in their jurisdiction.

To the extent legally permitted, disputes relating to services provided by Hum Chale Kashmir shall be subject to the jurisdiction of the competent courts and authorities in Kashmir, Jammu & Kashmir, India.

Nothing in this section prevents a consumer from exercising mandatory legal rights available to them under the laws of their country or jurisdiction.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

The remaining provisions shall continue to remain in effect.

37. Entire Agreement

These Terms, together with the applicable booking confirmation, quotation, cancellation policy, Privacy Policy and any other specific terms communicated to you, constitute the terms governing your use of our services, unless a separate written agreement applies.

Where a specific booking confirmation contains terms that differ from these general Terms, the specific booking terms may apply to that booking.

38. Contact Us

If you have questions regarding these Terms, your booking, cancellation, payment or any other matter relating to our services, please contact us.

Hum Chale Kashmir
Operations in Kashmir, India

Website: https://www.humchalekashmir.in
Email: chalo@humchalekashmir.in
Phone/WhatsApp: +919541978305
Business Address: GMD Plaza, Nowgam Srinagar Jammu and Kashmir India 190015

39. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quotation, making a booking, making a payment, or using our services, you acknowledge that you have read, understood and agreed to these Terms of Use.

Thank you for choosing Hum Chale Kashmir.